Shipping policy

All items are shipped via Canada Post in Canada and USPS to the United States.

Yes we do. All orders in Canada qualify for Free Shipping.

For our friends across the border we offer Free Shipping to the US on orders of 2 boxes or more.

To the US, yes! But to the rest of the world, not yet. If you really have a hankering, shoot us an email from your far away land and we’ll see what we can do for you! 

We pride ourselves on speedy service! Once your order is placed it will be filled by our team the next business day. Please allow 2-5 business days (Canada) or 5-7 business days (US) after you have received an email saying your order has been shipped.

Returns and exchanges

If your order arrives damaged (eekk, let’s hope not!), please take a picture of the damage.

To start a claim please email your name, order number and photos to returns@hornbyorganic.com to start a claim.It’s important to document the damage as we won’t be able to refund your purchase without it.