Shipping policy

All items are shipped via Canada Post in Canada and USPS to the United States.

Yes we do. All orders in Canada qualify for Free Shipping.

For our friends across the border we offer Free Shipping to the US on orders of 2 boxes or more.

To the US, yes! But to the rest of the world, not yet. If you really have a hankering, shoot us an email from your far away land and we’ll see what we can do for you! 

We pride ourselves on speedy service! Once your order is placed it will be filled by our team the next business day. Please allow 2-5 business days (Canada) or 5-7 business days (US) after you have received an email saying your order has been shipped.

Refund Policy

It's important to us that our customers are happy with their purchases and love our products! 

If you are not satisfied with your purchase, please contact us directly at 250-818-7658 or info@hornbyorganic.com within 14 days of delivery. When contacting us regarding a return please have your order number handy (when emailing, include it in the headline of your email). 

Due to the nature of our food products, we handle returns on a case-by-case basis, and will work with our customers to make it right!  

Merchandise and all non-food related products are fully refundable within 14 days of delivery as long as they have not been worn, or used. Again, reach out directly to start a return claim. 

If your order arrives damaged (eekk, let’s hope not!), please take a picture of the damage.

To start a claim please email your name, order number and photos to returns@hornbyorganic.com to start a claim.

It’s important to document the damage as we won’t be able to refund your purchase without it. 

Once we issue a return shipping label and the product is shipped back to us, we strive to have refunds issued within 3-5 business days.